COMM 39 Business Communication - March 23rd

Below is the class syllabus. Please take a minute and read through it.

• COMM 39 Syllabus 
• Ebook Instructions 

March 30th is a holiday. The next class will be on April 6th

Here are today's resources:

• Chapter 9 Slides
• Chapter 9 Vocabulary 

HOMEWORK:

• Read Chapter 9: Negative Letters

• Negative Email Response
• Here is an email from a customer.
• Please write a formal negative response to this email.
• Use an indirect strategy with all four steps